PLEASE READ ALL THE FOLLOWING TERMS AND CONDITIONS
When you purchase our services, you acknowledged that you have read, understood, and accepted our pricing, process, terms and conditions.
CANCELLATIONS and REFUNDS
Because of the nature of this work (it is a customized service and not a product that can be resold), Career Steering cannot offer refunds to clients. Full payment is required up front.
Commencing. All projects must start within 90 days of receiving payment. Otherwise, payment is forfeited because we measure/monitor capacity and when we have reached capacity, we turn clients away. You are making a commitment to work with us and we are making a commitment to work with you. Therefore, we must receive your Career Assessment and schedule your phone consultation within 90 days from the day your order was placed.
Delivery Date. After client submits requested materials, Career Steering will provide a delivery date. Standard turnaround time is 15 to 20 business days from the day Rosa E. Vargas receives all data. During periods of high volume, it may take up to 4 weeks. We notify you on our website during those periods. Every attempt will be made to shorten the turnaround time without sacrificing quality for speed.
Completing. You are required to review all career documents and notify us of any needed corrections within two weeks from receipt of career documents (resume, cover letter, bio, etc.), or you will accept work as written. Career Steering is not responsible for incorporating any changes requested by the client after final resume is submitted to the client. Unless other arrangements are made, client agrees to finalize project (or accept work as written) within two weeks from the day client receives resume for review.
Delays. All work to be completed in a timely manner subject to acts of God, mechanical failure or other circumstances beyond the control of Career Steering.
Client is entitled to two (2) rounds of corrections and 1 quality review. Edits do not include new content or strategy. This includes revisions to all documents, logos, graphics, charts, and design. Each document/component in a package must be reviewed, and you must supply edits for all documents and design elements at the same time.
- First resume delivered to client. Client approves within two weeks or requests edits.
- Resume edits round #1: Client provides edits on all documents, logos, graphics, design, not including edits with new content. Client is entitled to a 45-minute phone call to review resume edits as needed.
- Second resume version delivered to client. Client approves or submits second round of edits within two weeks.
- Resume edits/corrections round #2: Client provides edits in writing by email only.
- Resume – third and final version is provided to client.
- Client performs final quality review and approves for final or provides last minute corrections only (this means typos or incorrect data only).
- Finalized dossiers are delivered to client in one package. No more edits at this point.
It is highly recommended that client take time reviewing drafts and compiling edits or questions, as there will be two (2) opportunities to do so before the final quality review. Client may ask for whatever number of changes needed as long as it is within the information provided initially, and during two (2) occasions, plus final review. Client may request changes by email or phone. If we do not hear from client within two weeks after resume submission, we reserve the right to finalize work as written.
POLICY ON PROOFREADING THE DRAFT
Career Steering is not responsible for errors provided by the client on client worksheet, or for errors after proofreading and acceptance by client. Career Steering is relying on the client’s truth and accuracy of the information presented for preparation of the resume or other document. Career Steering does not assume responsibility in researching the accuracy of the information provided by client.
Charges are for preparation of the first draft and no more than two revised drafts prior to final copy. Final proofreading is the responsibility of the client. Please take time and proof dossiers. Career Steering will make every effort to assure that client documents are perfect, but because of the personal nature of the service provided, client must assume personal responsibility for final proofing and accuracy. Take time and double-check all data. Should the client require more than two revised drafts, an additional fee may accrue until finalized.
All information shared during, before, and after the duration of our collaboration remains confidential, with the exception of a trusted assistant and editor, if asked to collaborate on the project. This staff member will uphold same strict levels of confidentiality and discretion as Rosa E. Vargas.
RESUME WRITING BEST PRACTICES
Rosa Elizabeth Vargas of Career Steering is a top credentialed writer who remains current in resume and career marketing best practices and the most effective job search methods to market clients in today’s competitive market. When you hire Career Steering.com, you are hiring Rosa’s expertise and trusting her guidance through the resume development process. Career Steering does not modify writing practices or embark on resume revisions based on feedback from resume writing critique services, coaching services, or family and friends. We give each project our very best through our proven expertise.
We cannot guarantee job placement. Our clients’ success is the responsibility of our clients. We base our guidance and resume development on the information you give us, and are not responsible for any omissions, false statements, or other inaccuracies.
It is highly important that you have MS Word on your computer and that you are able to navigate your computer. This means that when you are ready to provide feedback, if your edits are more than just a handful of adjustments, you can communicate those in writing via email or by commenting on the MS Word document.
**We work on PCs are not responsible for compatibility issues with MAC computers. We do provide RTF (Rich) file formats that are compatible with MAC computers and our e-resume/ASCII formats have no cross-compatibility issues.